Protecting your privacy is important to us.

This privacy policy provides you with an understanding about how we collect, use and safeguard the personal information you provide to us on our site or as a customer of Bittern Estate.

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Key elements of this policy include:

How we collect personal data
The type of data we collect
Who has access to this data
Why we collect personal data
The rights of our customers and site users
Our legal obligations and commitment to you

What kind of information do we collect from you?
When you visit bitternestate.com.au, our stats package from Google collects some basic information about your browser. We may automatically collect the following data:

IP Address
Location
Hardware and Software Details
Clicked Links
Content Viewed

This information helps us understand how visitors browse our site, so we can make their shopping experience better.

We also use this information to understand how customers come to our website and their preferences. 

You can also opt-in to our membership options when you visit our site by selecting the Join Our Wine Club. This information can also be collected at events, through competitions and at the Cellar Door. 

In our e-commerce facility, customers will also need to provide personal data and payment details to purchase products online to process the sale and deliver the goods or services pruchased to the correct customer.

By using the website, purchasing products online or opting-in to your preferred membership option, you need to provide consent and agreement with the terms of this policy.

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What we need from you to be a member of Bittern Estate Wine Club?
If you choose to sign up to any of our membership options at Bittern Estate, we do need personal information to honour our commitment to you.

You can select to be a member of the Bittern Estate Wine Club. 

If you become a member of the Bittern Estate Wine Club, we will need to collect the following data from you:

Name
Delivery Address
Email Address
Phone Number
Credit Card Details (product subscription requirement)
Birth date

We require this information to ensure we can process your regular product shipment, ensure you are age eligible under the Victorian Liquor Control Reform Act 1998, and we deliver your products to you correctly.

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As a member of the Bittern Estate Wine Club, we need to collect the following data from you:

Name
Email Address
Phone Number (optional)
Birthday 

This information ensures we can deliver exclusive and regular communications and promotions to you and that you are age eligible under the Victorian Liquor Control Reform Act 1998.

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Sharing of personal data and information 
We use a number of business applications to collect and process information, including a secure and encrypted payment gateway, freight delivery company and marketing email database system.

From time to time, for the benefit of Bittern Estate members and customers we may share data with Bittern Estate partners and affiliates with the purpose of providing exclusive sales, promotions or event invitations.

There are occassions where cookied information from site visitation will be utilised with targeted marekting and advertising platforms for the purpose of tailored Bittern Estate product, promotion or event marketing.

Under no other circumstances will any personal information we be sold or distributed to any other web site or list not affiliated with Crittenden, unless:

The law requires it
It is required for legal proceedings
To prove or protect our legal rights
To buyers or potential buyers of this company in the event we ever seek to sell the company.

Personal Information and Data Storage and Protection
All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

While we take all reasonable and responsible precautions to ensure your data is secure and protected, there always remains the risk of harm. The internet can be insecure and therefore we are unable to guarantee the security of data beyond what is reasonable and practical.

We will store the data we collect for as long as you provide consent and we have a purpose for storing it.

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Account Closure or Opt-Out

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form accessible on all email newsletters. Also, under the member area, you will find a simple form to unsubscribe and/or close your account.

If you have any other questions or require modifications to your account, please contact:

Bittern Estate - 0417 556 529 / wine@bitternestate.com.au

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If you would like to cancel your membership or you have  questions or require modifications to your account, please contact:

Bittern Estate - 0417 556 529 / wine@bitternestate.com.au

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Modifications
This Privacy Policy may be amended from time to time to ensure compliance with The Privacy Act 1998, and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the 'Effective Date' at the top of this Privacy Policy. We will notify you of any changes and may require you to re-confirm your consent when substantial changes are made. 

We also recommend checking back in and reviewing the policy periodically for any minor modifications made to the policy.

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Are you old enough?
In Australia, the legal age to buy or consume alcohol is 18 years of age. The age gate and our request for you to provide your birth date, act as a reminder and confirmation of your legal status as an Adult who is legally permitted to consume of wine.

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We do not knowingly collect or use personal data from children under 18 years of age. If we learn we have collected personal data from a child under 18 years of age, the personal data will be deleted as soon as possible.

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Consumer inquiries and privacy
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, please get in touch - 0417 556 529 / wine@bitternestate.com.au